Improving the Process is Not Process Improvement
White Paper

Problem solving can be characterized as tactical, individual hero based, ad hoc, mistake/fix oriented, financially and program driven and high cost. In contrast, process improvement is a management philosophy and strategy to dramatically increase value as defined by the customer. Process improvement can be characterized as strategic, team based, systematic, aggressive, continuous, cross functional, customer driven and low cost. This paper discusses the characteristics of the problem solving and process improvement paradigms with emphasis on management's role in the processes.
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